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Spanish start-up offers AI deep-tech engine for business internal processes

Country of Origin: Spain
Reference Number: TOES20201124002
Publication Date: 19 February 2021

Summary

Spanish IT start-up offers brand-new AI engine based on natural language, which can learn from both structured and non-structured information. The engine is available in Spanish and can be used to automate business internal processes, like telemarketing, client customer services, or HR selection. Suitable for all sorts of companies working in/expanding to Spanish-speaking countries, it especially fits medium-to-MNEs. They offer technical cooperation for deployment&support or license agreement.

Description

In an era where every company needs to be a tech company and online working has become the norm, digitizing the end-user experience, enhancing IT architecture, or redesigning tech organization are among the most likely transformations pursued over the next two years. However, these tech transformations remain difficult and complex, with about 50% of companies still being in a pilot phase.

In such a context, the EU considers R&D on Artificial Intelligence (AI) a top priority for the upcoming Horizon Europe programme and beyond. In particular, AI efforts to communicating with machines through human -natural- language (Natural Language Understanding or NLU) can ease processes, save time and provide more tailored outputs.

Current AI chat bots or voice bots on the market, while increasingly common, are based on pre-configured dialogs set by the customer. This architecture restricts communication with them to a series of pre-loaded conversations, thus providing limited interaction with people.

The AI engine described here -developed by an IT, Spanish start-up- represents a disruptive approach compared to the existing technologies. Instead of analysing texts statistically, the engine replicates the human way of thinking, focusing on the words’ meaning (semantics). Machine learning based on NLU focuses on verbs and lets subjects and adverbs play semantic roles. This way the engine is able to interact with people in a natural way, conjugating verbs, understanding synonyms, and considering aspects such as context or aim of the speaker, thus widening conversation possibilities.

The resulting engine is able to learn human language related to processes by reading (or listening to) and digesting specific documentation provided by the customer and related to those processes. In this way the engine can extract key information from conversations or documents whose listening or reading would take hours to staff. This approach makes the engine totally different than IA applications developed by large American and Asian corporations. 

The engine is available in Spanish and can be used to automate business internal processes that may imply chat bots. These processes may include Call Centres, telemarketing, Customer Services, or Human Resources selection (f.e., management of the candidates’ internal documentation -CV, motivation letter…-, filtering of interviews, etc.). This makes the engine especially suited for medium-to-large corporations used to deal with large numbers on a daily basis, though it can be used by companies of all sizes. 

This development is thus interesting for any business working in Spanish-speaking markets or planning to extend its operations to them.

The engine is provided to the customer on a ready-to-be-deployed basis with the technical support of the start-up developers or as a license agreement.

Advantages and Innovations

•	Engine used as corporate assistant applicable to any process that implies documentation processing and/or chat bot interaction (Call Centres, Customer Service, Human Resources, etc.).

•	Applicable to both written and audio documentation.

•	Best provider of AI developments for natural language communication in Spanish.

•	Single engine based on Natural Language Understanding (NLU) available in Spanish.

•	Significant reduction of timing and human resources devoted to internal processes.

•	Deployable under mobile apps.

•	Technical support for deploying the engine at the customer system.

•	Especially suited for large corporations and multinational enterprises interested in reducing time devoted to internal processes.

•	Applicable to all Spanish-speaking markets (Latin America, USA, and Spain), with an estimated reach of 572 million people, including non-natives.

•	Potentially applicable to all fields (already applied to health, legal, and human resources areas).

Stage Of Development

Available for demonstration

Stage Of Development Comment

Already on the market, but under trade secret.

Requested partner

It is offered on a ready-to-be-deployed basis with the technical support of the start-up developers for any business or institution working in Spanish-speaking markets or planning to extend its operations to them.

It is especially suited for medium-to-large corporations used to deal with large numbers on a daily basis.